Everything your admissions team needs

Census combines every tool your admissions team uses into one purpose-built platform. No more spreadsheets, no more generic CRMs.

Admissions Pipeline

Every lead, every stage, one board.

A 5-stage pipeline built on a proven methodology: Identification, Qualification, Assessment, Approval, Commitment. Drag and drop leads through each stage. Nothing falls through the cracks.

  • 5 proven stages from Identification to Commitment
  • Drag-and-drop Kanban board
  • Real-time stage tracking and timestamps
  • Same flow for every coordinator, every time

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Guided Talk Track

Turn every coordinator into your best closer.

A 14-step guided qualification flow with dynamic branching. Scripted prompts help coordinators navigate sensitive conversations with confidence.

  • 14-step guided qualification process
  • Dynamic branching based on caller responses
  • Substance, mental health, and safety screening built in
  • Consistent qualification across your entire team

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Insurance Verification

Verify benefits in minutes, not hours.

Real-time VOB with automatic risk classification. Supports BCBS, Aetna, Cigna, UHC, Humana, and more. High-risk cases are flagged instantly.

  • Real-time verification of benefits
  • Automatic HIGH / MEDIUM / LOW risk classification
  • Major carrier support (BCBS, Aetna, Cigna, UHC, Humana)
  • High-risk flagging with live VOB escalation

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Facility Placement

Match patients to the right bed, instantly.

Intelligent facility matching based on level of care, bed availability, insurance acceptance, exclusions, and specialty programs.

  • 5-point intelligent matching algorithm
  • Real-time bed availability by level of care
  • Insurance and exclusion conflict detection
  • Specialty matching (dual diagnosis, trauma, MAT)

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Call Tracking

Know who is calling before you pick up.

Integrated call tracking with CallRail and CTM. Automatic returning caller detection, call history, and disposition tracking.

  • CallRail and CallTrackingMetrics integration
  • Returning caller detection with lead matching
  • Complete call history with duration and disposition
  • Real-time incoming call indicators

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HIPAA-Compliant Texting

Reach patients where they are.

Send and receive HIPAA-compliant text messages with TCPA compliance built in. Multi-line management with volume guardrails.

  • HIPAA and TCPA compliant messaging
  • Linq and Twilio integration
  • Multi-line management with health monitoring
  • Daily volume guardrails and STOP handling

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Clinical Pre-Screening

ASAM-guided assessments, automated recommendations.

Full ASAM 6-Dimension clinical assessment with auto-computed level of care recommendations. From outpatient to detox, the system guides the decision.

  • ASAM-6D clinical assessment (D1-D6)
  • Auto-computed Level of Care recommendation
  • Suicidality screening with safety protocols
  • Clinical flags for routing and review

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Marketing Attribution

Know exactly which ads fill beds.

Google Ads offline conversion tracking with GCLID. Multi-source attribution across Google, Facebook, GMB, referrals, and more.

  • Google Ads offline conversion tracking
  • GCLID capture and conversion mapping
  • Multi-source attribution tracking
  • ROI visibility from ad click to admission

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Dashboard & Analytics

Real-time visibility into your pipeline.

Live dashboard with pipeline metrics, call volume analytics, insurance risk overview, and team performance tracking.

  • Real-time pipeline overview
  • Call volume and conversion metrics
  • Insurance risk classification breakdown
  • Team performance and stage velocity

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HIPAA Compliance

Built for healthcare from day one.

PHI encryption, comprehensive audit logging, role-based access control, session management, and redisclosure protections.

  • PHI encryption at rest and in transit
  • Comprehensive audit logging
  • Role-based access (Admin, Director, Coordinator, Clinical, Read-only)
  • Session timeout and reauthentication gates

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EHR Integration

Coming Soon

Connect to the systems you already use.

Seamless integration with leading behavioral health EHR platforms via HL7/FHIR standards.

  • Kipu Health integration
  • BestNotes integration
  • Welligent integration
  • HL7/FHIR data exchange standards

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Ready to fill every bed?

See how Census can transform your admissions process. Book a personalized demo with our team.

Book a Demo